These Terms & Conditions govern the use of TAFEEL's website and the engagement of TAFEEL for its services. They are intended to clearly define the scope of service, the responsibilities of each party, and the treatment of fees, government procedures, and third-party matters, subject to the applicable laws of the United Arab Emirates.
These Terms should be read together with the relevant quotation, invoice, service agreement, proposal, Privacy Policy, and any written terms specific to the relevant service.
This website and the relevant services are operated and provided by TAFEEL Businessmen Services LLC ("TAFEEL", "we", "us" or "our"), a business services company based in Dubai, United Arab Emirates.
Office address: Al Rigga Road, 69 Royal Plaza Building, Office 701, Deira, Dubai, United Arab Emirates.
Email: info@tafeel.ae | Telephone: +971 50 307 5060.
These Terms apply to the use of our website and to services engaged with TAFEEL through the website, email, telephone, WhatsApp, social media, in person, or through any other communication channel.
These Terms become part of the agreement with the client once they have been clearly and reasonably provided or made available and the client then accepts a quotation, confirms an intention to proceed, instructs TAFEEL to commence work, provides documents required for the service, or makes any payment connected with the service, whichever occurs first.
If a quotation, service agreement, proposal, or other written document contains specific terms for a particular service, those specific terms take priority to the extent of any inconsistency with these general Terms, subject always to mandatory laws of the United Arab Emirates.
TAFEEL provides company formation support, business and government transaction support, and related services according to the scope agreed with each client. Depending on the engagement, this may include company formation, licence issuance and renewal, visas and residency, PRO services, banking assistance, coordination with free zones and government authorities, attestations, translation, insurance, or other services agreed in writing.
TAFEEL's responsibility is limited to the work and services expressly stated in the quotation, service agreement, or approved written confirmation. No additional procedure or service is included in the price or scope unless it is expressly stated or subsequently agreed in writing.
TAFEEL will exercise reasonable professional care in performing the agreed scope of work. This does not constitute a guarantee of any decision or approval that remains subject to a government authority, free zone, bank, or other independent party.
Information published on the website is provided for general information and guidance. TAFEEL takes reasonable steps to keep it current, but laws, fees, government procedures, banking requirements, free zone requirements, and immigration procedures may change without prior notice.
Website content is not a final quotation and should not be treated as legal, tax, accounting, financial, or investment advice tailored to a specific person or transaction. Final requirements, procedures, and costs are confirmed according to the client's actual circumstances and the rules in force when the service is processed.
TAFEEL is an independent private company and is not a government authority, free zone, bank, or regulator. A reference to an external organisation does not imply an official partnership or endorsement unless expressly stated in writing.
The client must provide accurate, complete, current, and authentic information and documents, including attested documents where required, and must promptly notify TAFEEL of any material change to information previously provided.
The client must also respond to reasonable requests, make required payments, provide signatures and approvals, and complete any personal action such as biometrics, medical examinations, interviews, or personal attendance where required.
TAFEEL is not responsible for delay, rejection, penalty, or additional cost directly caused by incorrect or incomplete information, expired or non-authentic documents, misleading information, or delay by the client in providing requirements, attending appointments, or making payments. This does not remove TAFEEL's responsibility for any proven failure by TAFEEL to perform the agreed scope of work.
Where required by law, regulation, or the nature of the service, TAFEEL may request identification documents, ultimate beneficial owner (UBO) information, source of funds or wealth information, the purpose of the transaction, related-party information, and any other documents required for Know Your Customer (KYC), anti-money laundering, counter-terrorist financing, counter-proliferation financing, sanctions, or other compliance purposes.
The client agrees to reasonable checks and verification and to the sharing of information, to the extent legally required, with competent authorities or service providers involved in the transaction.
TAFEEL may decline to commence, refrain from proceeding with, or place a specific procedure on hold where this is required by law, an instruction of a competent authority, compliance requirements, or incomplete KYC documentation. Such action will not constitute a breach by TAFEEL where it is based on a legal or regulatory obligation, and any refundable amount, if any, will remain subject to the Cancellation and Refunds section and applicable law.
Any general price, package, or "starting from" amount displayed on the website is indicative unless confirmed in a quotation issued specifically for the client.
Final cost may depend on the business activity, legal structure, licensing authority, number of shareholders or visas, office requirements, external approvals, attestations, translation, insurance, banking requirements, and other matters relevant to the service.
TAFEEL's professional fees are separate from government fees, free zone fees, banking fees, regulatory fees, and third-party provider charges unless the quotation expressly states otherwise. VAT and any other applicable taxes will be charged in accordance with law.
If a government, free zone, or third-party fee changes before it is paid or before the related procedure is submitted, the client is responsible for the actual difference after being informed of the change where reasonably possible before TAFEEL proceeds.
The client is responsible for bank charges, transfer fees, and currency conversion costs imposed by banks or payment providers unless otherwise agreed in writing.
Payment amounts, instalments, due dates, and payment methods are stated in the relevant quotation, invoice, payment link, or service agreement.
Unless otherwise agreed in writing, TAFEEL is not required to commence a procedure that requires payment or documents until the required amount and documents for that procedure have been received.
Amounts collected from the client may be paid on the client's behalf to government authorities, free zones, banks, or other third-party providers at different stages of the transaction.
Once a fee has been paid to an external party or has become finally committed, its refundability is subject to the terms and policy of the receiving party. TAFEEL is not required to refund such fees from its own funds where the receiving party has not returned them, without prejudice to any mandatory right arising from TAFEEL's own proven breach or failure.
TAFEEL will prepare and follow up agreed applications and procedures with reasonable professional care. Final decisions relating to licences, trade names, activities, visas, residency, immigration, security approvals, permits, registrations, quotas, and external approvals remain with the relevant competent authority.
Competent authorities may request additional documents, change requirements, or reject an application in accordance with their policies and powers. TAFEEL does not guarantee final approval where the decision is made by an independent authority.
If requirements change after the transaction has started, TAFEEL will notify the client when it becomes aware of the change and, where possible, explain any additional documents, fees, or steps required.
Any timeframe provided by TAFEEL for completion of a service or procedure is an estimate unless expressly confirmed in writing as binding.
An estimated timeframe normally starts after all documents, signatures, approvals, and payments required for the relevant stage have been received.
If the client delays a document, signature, payment, or required attendance, the timeline will be extended to the extent the procedure is affected. If the delay causes an approval, document, or application to expire, or results in government re-application fees, other charges, or penalties, those costs are the client's responsibility unless directly caused by a proven error of TAFEEL.
Timelines may also be affected by public holidays, system interruptions, security or compliance checks, government or banking procedures, regulatory changes, and other matters outside TAFEEL's reasonable control.
Where bank account assistance is included in the agreed scope, TAFEEL's role is limited to preparation, coordination, introductions, and assistance with documents and applications.
The decision to open an account, KYC and compliance requirements, minimum balance, account conditions, and requests for additional information remain entirely with the relevant bank or financial institution. Banking assistance is not a guarantee that an account will be opened with a particular bank or within a particular timeframe.
A service may also involve independent insurers, translators, attestation providers, couriers, business centres, advisers, or other service providers. Their services are subject to their own terms, prices, approval criteria, and refund policies. TAFEEL remains responsible for the part of the service that it expressly undertakes to perform itself.
The client may request cancellation of a service. Any refundable amount will be determined by reference to the stage of performance, work already performed by TAFEEL, professional fees that have become due, and fees or costs already paid or committed to government authorities or third parties.
Where the client cancels after work has commenced, professional fees that have become due for work or stages already performed or commenced within the agreed scope are not refundable.
TAFEEL will not refund from its own funds any government, free zone, banking, insurance, translation, attestation, courier, or other third-party fee that has been paid or has become non-cancellable, except to the extent that the relevant party actually returns that amount to TAFEEL.
Any refund to the client is limited to the unused and unearned balance actually remaining with TAFEEL at the time of cancellation after deducting professional fees due, fees paid or committed, and actual costs incurred by TAFEEL in providing the service. If no refundable balance remains, no amount will be due as a result of the cancellation.
If an external party later returns an amount previously paid to it, the amount actually returned will be dealt with according to that party's terms, the circumstances of the transaction, and the rights of the parties.
A refusal, delay, or change of decision by a government authority, free zone, bank, or other independent party does not automatically entitle the client to a full refund where TAFEEL has already carried out agreed work or fees and costs have already been incurred.
Nothing in this section excludes or reduces any mandatory right available to the client under the laws of the United Arab Emirates where TAFEEL has failed to provide an agreed service or has materially failed to perform it.
The client may request changes to a service, transaction details, company structure, activity, number of shareholders, visas, or other elements. Implementation of any change depends on the stage reached and whether the competent authority permits the requested change.
A change requested after procedures have commenced may require re-submission, replacement documents, additional government or third-party fees, or additional professional fees. TAFEEL is not responsible for fees already paid that cannot be transferred or refunded because the client changes the request.
No material additional work giving rise to additional professional fees will be carried out without informing the client of the cost or obtaining appropriate approval, unless the work is urgent and directly required to protect an existing transaction and the client has already given TAFEEL authority to act within a specified amount or scope.
The website may be used only for lawful personal or business purposes. You must not misuse the website, attempt unauthorised access, disrupt its operation, introduce harmful software, use forms fraudulently, or collect data through unauthorised automated means.
Unless otherwise stated, text, designs, photographs, graphics, logos, trademarks, service descriptions, documents, guides, and other original content on the website are owned by or licensed to TAFEEL and are protected by applicable intellectual property laws.
Reasonable extracts may be viewed or printed for personal or internal business use. They must not be copied, republished, sold, commercially exploited, or presented as belonging to another party without TAFEEL's prior written approval.
TAFEEL may collect and process personal information and documents to the extent reasonably necessary to respond to enquiries, provide services, carry out transactions, process payments, complete KYC and compliance procedures, meet legal and regulatory obligations, and protect legitimate business interests.
Where necessary to provide a service or where required by law, relevant information may be shared with government authorities, free zones, banks, regulators, advisers, and service providers involved in the transaction, subject to applicable law and appropriate safeguards.
TAFEEL's published Privacy Policy applies alongside this section and should be reviewed for further information about data collection, use, retention, sharing, and data subject rights.
Email, WhatsApp, SMS, digital platforms, and other electronic communication methods may be used for service-related communications, and the client agrees to receive operational communications through the contact details provided to TAFEEL.
TAFEEL may reasonably rely on instructions or approvals sent from the email address, telephone number, or communication account provided by the client as an approved communication channel unless the client has previously notified TAFEEL that it has changed or may have been compromised.
TAFEEL may require additional verification, signature, or written confirmation before acting on sensitive instructions, particularly instructions involving ownership changes, financial transfers, cancellation of transactions, or release of original documents.
TAFEEL will exercise reasonable professional care in performing the agreed scope of services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the maximum extent permitted by law, TAFEEL is not responsible for decisions, refusals, delays, policy changes, system failures, or acts of government authorities, free zones, banks, regulators, or independent third parties that are outside TAFEEL's reasonable control.
TAFEEL is also not responsible for loss directly resulting from incorrect, incomplete, or misleading information or instructions provided by the client, or from the client's breach of law or of a competent authority's requirements.
To the extent permitted by law, TAFEEL is not liable for indirect or consequential loss, loss of profit, or loss of business opportunity that is not the direct and reasonably foreseeable result of a proven breach by TAFEEL.
Neither party will be treated as responsible for delay or inability to perform an obligation to the extent caused by an event outside reasonable control, including widespread government system failure, emergency government restrictions, natural disasters, civil disturbance, interruption of essential services, or any other legally recognised force majeure event.
If the event is temporary, the relevant timeline will be adjusted reasonably. If performance becomes wholly or partly impossible, the consequences will be dealt with in accordance with applicable law, the stage of performance, and amounts actually paid to or recovered from external parties.
If the client has a complaint regarding a service, the client should contact TAFEEL and provide the transaction details, description of the issue, and supporting documents so that the matter can be reviewed and an amicable resolution attempted in good faith.
These Terms and the services connected with them are governed by the applicable laws of the United Arab Emirates.
Unless a specific agreement provides otherwise or mandatory law requires a different forum, disputes relating to these Terms or services provided by TAFEEL are subject to the competent courts of Dubai, United Arab Emirates.
The amicable resolution process does not prevent either party from approaching a competent government authority or taking urgent action where such action is available or required by law.
TAFEEL may update these Terms from time to time to reflect changes in its services, procedures, laws, or government and regulatory requirements. The latest update date will be shown on the published version.
Changes relating to website use apply from publication. For services already commenced, the version made available when the engagement began will generally continue to apply, and no material amendment will apply retrospectively unless required by law or a competent authority or separately agreed with the client.
If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure by TAFEEL to exercise a right in a particular case does not constitute a permanent waiver of that right.
The Arabic and English versions are intended to reflect the same meaning. If an actual inconsistency arises, the version or language determined by the competent authority or court under applicable law will apply, subject to any specific signed service agreement taking priority within its subject matter.
These Terms, together with the quotation, service agreement, and policies referred to in them, form the contractual framework for the relevant service to the extent agreed by the parties in writing.
If anything here is unclear, or you'd like to ask any questions regarding these terms, please get in touch with the Tafeel team — we're happy to assist.
Phone
+971 50 307 5060Address
Al Rigga Road, 69 Royal Plaza Building, Office 701, Deira, Dubai, United Arab Emirates.
We may update this document from time to time. When we do, we'll revise the "last updated" date at the top of this page, so it's worth checking back occasionally.
